Why do landlords come to us – and stay with us? Because we’re exceptionally good at managing the lettings process. From finding reliable tenants to making sure tenancies run smoothly from start to finish, we use our extensive skills and experience to make landlords’ lives easier.

Our team handle lettings of every size and property type, including flats, apartments, new build homes and period properties. We use our national marketing expertise to attract the right tenants and our specialist advice to help you achieve the best return on your property investment.

As licensed members of the Association of Residential Letting Agents (ARLA), we work to the highest industry standards.

What’s included: Mainstay property management brings optimum return and experience for landlords

 Letting & Rent CollectionLetting & ManagementFull block management (in addition to either letting service)
360 management; all under one roof, the letting, rent account, block repairs, tenancy repairs, agreements, compliance all in one trusted place     included
Any block or freeholder issues experienced at the address by your tenant     included
Service charge payment if required     included
Leaseholder consents if any     included
Compliance with headlease     included
Comprehensive marketing to find the best tenant included included included
Obtaining tenant references via a referencing agency included included included
Tenant identity verification or Right To Rent included included included
Preparation of tenancy agreement in our standard compliant form included included included
Pre-tenancy legislation checks (GAS EICR EPC) included included included
Pre-tenancy clean & inventory check-in arrangement included included included
Collection of rent included included included
Transfer of utilities included included included
Deposit claim negotiation, compilation & submission included included included
Compliance advice included included included*
Experienced, qualified, management team   included included*
Proactive credit control - dedicated team   included included*
Keyholding service nationwide   included included*
Arranging payment of outgoings   included included*
Arranging quotes, repairs & maintenance   included included*
Access to panel of 1,600 vetted contractors   included included*
24-hour emergency contractors   included included*
Property inspections   included included*
Check-out process   included included*
Local authority licence application support   included included*
      *if fully managed

How we let your property

We help you to maximise the return from your property portfolio by providing you with industry-leading property management services.

Finding reliable tenants quickly

What we do:

  • Advise you on how to make the most of your property’s potential
  • Arrange viewings
  • Secure and vet prospective tenants
  • Negotiate Terms of Tenancy and draw up agreements

Arranging the move effectively

What we do:

  • Obtain all legal health and safety certificates
  • Prepare detailed inventories
  • Carry out all pre-tenancy maintenance and cleaning
  • Inform local authorities and utility companies of the change of occupancy
  • Organise contemporary furniture packages, if required
  • Manage tenant deposits in accordance with legal requirements

Managing your property expertly

What we do:

  • Collect rent, chase up arrears and issue statements
  • Regularly inspect your property and provide you with quarterly reports
  • Arrange quotes for necessary maintenance work and make sure it is carried out to the highest standard
  • Renew tenancy agreements and conduct rent reviews

Ending tenancies professionally

What we do:

  • Calculate and apply any deductions and return tenant deposits
  • Provide a full check-out report
  • Carry out any necessary maintenance work
  • Establish closing meter readings and transfer services back to you
  • Prepare to re-market your property, if required
  • Provide clear and concise financial reports



Lettings Management

Making life easier for you

Letting a single property or running a property portfolio can be time consuming and stressful if you’re taking care of everything yourself.

We handle every aspect of the letting process, from finding suitable tenants to maintaining your property to a high standard and making sure it complies with current legislation.

If you are a developer, you may want to let your unsold properties, which is easy with our support. Simply let us know which properties you would like to rent out at your completed, empty or part-empty developments, and we’ll quickly find suitable tenants for you.

Managing your property portfolio

We provide all of our clients with a dedicated Property Manager, who is responsible for all matters relating to their property portfolio. This includes general health and safety, Energy Performance Certificates and gas and electrical safety.

  • Maximising your returns. We monitor the market to identify the best opportunities and help you generate the best possible return on investment.
  • Safeguarding your property rental profits. We run a rent protection and legal expenses warranty scheme, which is a cost effective way to guarantee any loss of rent for up to five months. It also covers any legal costs incurred.
  • Protecting your cash flow. Many businesses with property portfolios depend on their rental income to sustain their cashflow. Our rent protection and legal expenses warranty scheme is designed to provide you with financial peace of mind.
  • Reporting the figures. Your Property Manager will regularly provide you with accurate and detailed financial performance reports, as standard.
  • Managing the administration. We take care of most of the paperwork for you, so that you can concentrate on growing your property portfolio.
  • Maintaining high standards. We have developed strong relationships with reputable local maintenance companies and can guarantee work is carried out efficiently and to the highest standard.
  • Keeping your costs down. Our services represent excellent value for money and we offer discounts if you own more than one property.
  • Managing communal areas. We also manage communal spaces, which means all aspects of your property, not just the building itself, are being fully taken care of.

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